Privacy Policy and Terms of Service

Last updated: 2026

Privacy Policy

LoanFix Student Loan Help is operated by The Leads Network LLC (“LoanFix,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit student.loanfix.us or submit information through our forms.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
State of residence
Student loan-related information
Loan servicer information
Approximate loan balance
Employment or income-related information, if submitted
Information submitted through our forms or communications

We may also automatically collect limited technical information when you visit our website, including IP address, browser type, device type, pages visited, referral source, and website usage data.

How We Use Your Information

We use the information we collect to:

Respond to your inquiry or request for student loan-related information
Connect you with independent third-party service providers
Provide updates, information, and resources related to student loan repayment, consolidation, refinancing, forgiveness, or related services
Communicate with you by phone, email, text message, or other authorized methods
Operate, maintain, and improve our website and services
Comply with legal, regulatory, advertising, and business obligations

Advertising and Remarketing

We may use information you provide, as well as website interaction data, to deliver relevant advertising and marketing communications. This may include remarketing through platforms such as Google, Microsoft, Meta, or other advertising providers.

These activities are conducted using first-party data and are intended to comply with applicable laws and advertising platform policies. You may opt out of personalized advertising through your browser settings or through the relevant advertising platform’s opt-out tools.

Sharing of Information

We may share your information with:

Authorized affiliates
Independent student loan service providers
Financial service providers
Loan refinancing providers
Technology and marketing service providers supporting our operations
Independent professionals or organizations that may respond to your request

These parties are expected to handle your information in accordance with applicable laws and confidentiality obligations.

We do not sell your personal information to unrelated third parties for unrelated marketing purposes.

We may also disclose information if required by law, regulation, subpoena, court order, legal process, or to protect our rights, users, or business operations.

Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

Improve website functionality
Understand how visitors use our site
Track advertising performance
Support analytics and remarketing efforts

You may disable cookies through your browser settings, although doing so may limit certain website features.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.

Your Choices

You may opt out of receiving marketing communications from us at any time by following the instructions included in those communications or by contacting us directly.

You may opt out of SMS messages by replying STOP. For assistance, reply HELP.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

SMS Terms of Service

By opting into SMS communications from LoanFix through a web form, phone call, online submission, or other medium, you consent to receive SMS messages related to:

Student loan assistance inquiries
Appointment scheduling and reminders
Service updates
Account or application-related notifications
Follow-up communications regarding your request

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP.

Consent to receive SMS messages is not required as a condition of purchasing goods or services.

Terms of Service

By using student.loanfix.us, submitting a form, or communicating with LoanFix, you agree to these Terms of Service.

Role of LoanFix

LoanFix Student Loan Help is operated by The Leads Network LLC. LoanFix is a referral, marketing, and information organization only. We are not a lender, loan servicer, government agency, law firm, financial advisor, credit repair organization, or student loan servicer.

LoanFix does not directly provide student loan forgiveness, student loan consolidation, student loan refinancing, legal advice, tax advice, financial advice, or debt relief services.

Our role is limited to helping consumers request information and connecting them with independent third-party providers who may offer student loan-related services.

No Government Affiliation

LoanFix is not affiliated with the U.S. Department of Education, Federal Student Aid, any federal or state government agency, or any student loan servicer.

Federal student loan programs may be available directly through the U.S. Department of Education or your loan servicer without using a third-party company.

No Guarantee of Eligibility or Results

LoanFix makes no guarantees that you will qualify for any student loan forgiveness, repayment plan, consolidation, refinancing, settlement, deferment, forbearance, or other student loan-related program.

Eligibility depends on many factors, including your loan type, repayment history, income, employment, loan servicer rules, government program rules, and other criteria.

Third-Party Service Providers

Services obtained by you are provided exclusively by independent third-party service providers. These may include student loan assistance companies, financial service providers, refinancing companies, document preparation providers, counselors, advocates, or other professionals.

Third-party service providers are solely responsible for the services they provide, including:

Quality of service
Accuracy of information
Fees charged
Legal and regulatory compliance
Advice provided
Timeliness
Results or outcomes

LoanFix does not control, supervise, manage, or direct any third-party provider.

No Professional Advice

Information on this website is provided for general informational and marketing purposes only. It should not be considered legal, tax, financial, or professional advice.

You should consult directly with your loan servicer, the U.S. Department of Education, a licensed attorney, tax professional, or financial advisor before making decisions regarding your student loans.

Consumer Responsibility

You are responsible for reviewing any third-party provider, agreement, fee, representation, or service before moving forward.

You are not required to accept any offer, program, or service from any provider referred by LoanFix.

You may stop doing business with us or any referred provider at any time, subject to any separate agreement you enter into with that provider.

Fees

LoanFix does not charge consumers for submitting an inquiry through this website.

Fees charged by a third-party provider are strictly between you and that provider. LoanFix is not responsible for those fees, services, agreements, refunds, or disputes.

Limitation of Responsibility

LoanFix is not responsible for:

Any action or inaction by a third-party provider
Any denial of eligibility for a student loan program
Any inaccurate information submitted by a consumer
Any delay, error, omission, or failure by a third-party provider
Any change in government student loan rules or programs
Any financial, legal, credit, tax, or other consequences resulting from your decisions or third-party services

Indemnification

You agree to defend, indemnify, and hold harmless The Leads Network LLC, doing business as LoanFix Student Loan Help, along with its owners, officers, directors, employees, agents, affiliates, partners, contractors, and representatives, from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

Your use of this website
Your submission of information through this website
Services provided by any third-party provider
Your interactions, agreements, or disputes with any third-party provider
Your reliance on information, advice, service, or representation made by a third-party provider
Any inaccurate, incomplete, or misleading information you provide

No Agency or Partnership

Nothing in these Terms creates any partnership, joint venture, agency, employment, or representative relationship between LoanFix and any third-party service provider.

Third-party providers operate independently and are not employees, agents, or representatives of LoanFix.

Website Availability

We may modify, suspend, or discontinue this website or any part of our services at any time without notice.

We are not responsible for website interruptions, technical errors, data loss, or unauthorized access beyond our reasonable control.

Changes to These Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website after updates means you accept the revised Terms.

Contact Information

For questions regarding this Privacy Policy or Terms of Service, contact:

The Leads Network LLC
Doing business as LoanFix Student Loan Help
Website: student.loanfix.us